[39] – Special Guest: Jason Kemsley, Director of Uptime Solutions

Welcome to PSA Impact, your podcast for all things PSA, RMM, and MSP, with your hosts Rayanne Buccianico and Chris Tim. Learn how to get the most out of your PSA tool and manage your business by maximizing profitability and increasing efficiency within your MSP business. Let's listen in. Hi, everyone, and welcome to another episode of PSA Impact with your hosts, myself, Chris Tim, and my co-host, Rayanne Buccianico. Hey, Rayanne, how are you doing today?

I'm doing great today. Chris, how are you? I'm very well, thank you. It's finally getting to be almost summer, so it's kind of warming up and it's light, which is a change. It's already summer here.

Oh, well, you're in Florida. It's always summer in Florida. So, Rayanne, today we have a very special guest with us, somebody I've known for a long time and is somewhat of a legend in our industry. He's the technical director at Uptime, and I'll let him explain a little bit more about what he does. So, welcome, Mr.

Jason Kemsley. How are you, sir? Thank you very much for having me. I'm very well, thank you. I'm looking forward to talking with you both, and I'm incredibly jealous that Rayanne is in Florida.

Just yesterday, I saw a video of someone playing golf in Florida, and I'm eagerly awaiting you, Kate, returning back to normal. We're all waiting for that. Anyways, nice to meet you, Jason. We have not met before, but it's nice to meet you now. Thank you.

Thank you very much. Me and Chris go way back, so we can catch up, and we'll be at the same point, I'm sure, in the next 20 minutes. Absolutely. So, Jason, do you want to tell us a little bit more about you and about Uptime and how you came to be where you are? Sure, absolutely.

Uptime, we're an outsource help desk, NOC, and SOC provider, most notably known for sitting in the premium area of that outsourcing market, so not just doing outsourcing with massive teams and you speak to anyone and everyone, but instead a bit more premium bespoke, but still with some of the benefits of being able to scale and all of those good things. A quick bit of background, I won't give you the boring story. I was training to be a pharmacist and realised that I couldn't stay in that industry, so I met now a very good friend of mine, Bradley Monday, who was six months into the creation of Uptime, and we decided to take this path head on together. Started as an MSP, the traditional MSP story, realised that actually there was a slightly different business model there and all of our customers were MSPs or VARs, and then very quickly made the transition. So I am from a background much like most of the MSPs, I suspect, listening to this.

I bet you regret not being a pharmacist now, right, with all the medicines that are going to be coming out to cure COVID, apparently. I've never forgotten some of that book knowledge I learned, which has served me very well recently, but I love, I don't think any industry can compare to ours, the fast-paced nature, things changing day to day. How big is your company and where are you located? So we've got offices in London Gatwick in the UK, Manchester in the UK, and then Auckland, New Zealand as well. We service around, I don't know the exact numbers today, sorry, that's me being unprepared.

It's 100 plus MSPs and we are around the 40, 45 headcount mark at the moment. We're a small business growing very quickly. And Jason, you know, if an MSP wanted to kind of, you know, outsource to you guys, what's the benefit of them doing that and using a company like yourselves? Yeah, and how does that work? How do you manage that?

So the benefits of using us are almost the same benefits as using any outsourcing, but then improved upon. So typically you use an outsourcer because you want to scale, you want to remove a headache or an element of the business that you want someone else to manage or look after, or you want far more predictable costs, and the list goes on and on. The difference with us is you still get a lot of those things depending on your goals. We just try and take them one step further and one step better. So you get a team of six in each time zone with us so that we can tell you what engineers will be working your tickets.

You get three points of escalation. You get a service delivery manager you can talk to. So the list goes on and on. But because of the way we work, that list is just exaggerated a little bit more. So to answer your question, Rianne, it is a simple case of you probably have a PSA.

I suspect ConnectWise, Autotask, one of those. I suspect so anyway, being PSA impact. So yourselves, you would basically pop in our API and you could, as an MSP, pass tickets to our resource in your PSA, and that will pass it over to us and our service board and our engineers will work them for you. And we'll let you know what engineers over here could be working them, making sure the right skill sets are aligned and ready to take your tickets. It could be something as simple as a Windows update that you want help with when you pass this in customer ticket, or it could be a very complex third line Cisco issue.

We would we would align you to the right resource and then effectively get that get that done for you within your package. Wow, that's amazing. Actually, I think that's the first time I've heard of an actual not using an API to pass tickets. And I would love to see how that works in real life. OK, so I'm going to jump around here.

And so what if somebody doesn't have a PSA? How how then do you get the tickets? So I know that Chris knows this area like the back of his hand. I don't know about yourself or answer, forgive me, but we use Autotask. We're an Autotask PSA business.

That's where we work from. And we use notification templates. If people don't have a PSA to brand up their emails in and out for them. So if you you yourselves as ABC, if you didn't have a PSA, you could forward incidents or tickets that you wanted us to work would give you the email address, the email pass for it to come into. Right.

And then that would parse it and open the ticket in your Autotask so that, you know, somebody there, you know, triage and grabbing the open tickets. Right. Absolutely. And as long as we know about your customers. So you would give us a list of customers we may want to work for you.

We would align them to your parent account, which means everything will be done as your brand. Awesome. And that's a very popular offering. That's a important topic because we are seeing a fast number of startup MSPs that can't quite afford some of the implementation fees and getting started fees. So they start on our platform and then very quickly move over to their own and using API.

OK, so no big secret. There are three Autotask people on this podcast episode today. OK, so I don't know a great deal about. Well, let's say that I came to you and I use ConnectWise or Synchro. And so you have an API connector that runs into those.

And then and then how does that work? So we don't unfortunately have API for Synchro at the moment. It's something we're writing at this this exact time. In fact, I had a meeting about it today. It's a very quick ground BSA and absolutely want to have an API for it.

As I sit here talking to you, we have APIs with Kaseya, ConnectWise, SolarWinds and Autotask. And so effectively what we have is part of our intellectual property to some degree. We've got a development team in-house and we've got a piece of middleware where effectively we can map customer PSAs to our PSAs. So we bolt in your ConnectWise manage and we bolt in our Autotask and then we just map the fields using our middleware. So in progress to us means this to you.

Your ticket in does this and then they're on it. So it's fairly easy for us to create new APIs. That's literally great. Yeah. And I mean, I was going to say, actually, in theory, most PSA tools or I guess most ticketing tools should really be able to work because they sending a notification out of their system.

Right. That's only an email. So that should be able to hit your incoming parser and pass the ticket into you anyway. So I guess if there's no kind of direct API link, in theory, it should work. And I say in theory because I know there's obviously issues around that.

But, you know, all it's doing is it's sending out an email. So there's no reason why they actually couldn't work with any other tools. Yeah, we've got we've got quite a few happy Synchro customers and we use exactly what Chris said, the email parser, the email out piece. It's not 100 percent because sometimes you get the odd fluffy emails that is a note's been in here and then you've got a merger, et cetera, which is why we want to get the API as soon as possible. So it's nice and consistent and also easy for onboarding.

But, yes, with any PSA, any good PSA in the market, you can configure the relevant email notifications. And so you can we currently look after Zendesk and Synchro, both of which are in a manual form that we've got partners on and very happy. And sorry if I may, just another one. What about RMM tools? You kind of do work with those as well.

So looking at alerts, I mean, not through the PSA, but actually doing something in the RMM tool itself. Yes, so very typically we'll have an account for the pod or for the team set up that we put in IT Glue and use 2FA auditing and all of that good stuff on. The important thing is when we're talking to an MSP, we are trying to learn as much about you as you are about us, because what's important and where we get a lot of our efficiency and you get a lot of your value is us placing you with the most suitable team internally. From a skill set and a technical stack perspective. So if you had Synchro as your RMM, for example, or Screen Connect, not a problem.

Let's try and make sure you're a team that's already got that. So we currently have customers on RMM, Automate. There's hundreds, right? Kaseya, SolarWinds, both the old platform and the new platform. Ninja.

And the list goes on and on. So effectively, yeah, most of them tend to use the same software, which is Splashtop or Screen Connect or LogMeIn in some way, shape or form. The only one that we don't have any customers on right now is Continuum's platform. We just use the Screen Connect accounts that sit alongside it. But absolutely, yeah, Chris, we can work with those RMMs.

It's just about us placing you in the most suitable team so that it's not brand new software for them, so that you don't lose that five minutes every ticket with them trying to find the right place. Hey, just switching topics for a minute. Sure. OK, so thinking about, you know, today's climate, would you say that more people or fewer people are outsourcing, you know, things like their service desk and their knock? I mean, are you seeing an uptick or, you know, a downturn?

Significantly, significantly more outsourcing. Why do you think that might be? There's a few reasons. Just to explain, I guess, the significant uptake piece quickly first, which will lead into it very nicely. We have in the last 12 months or whatever, we actually reduced our outbound marketing.

We've done very little, if any, outbound marketing. We took a decision that we were going to focus on making sure our MSPs got the best out of us during COVID, that the new stresses that IT were going to face, we were there with them. And so we decided that it wasn't a good idea to be heavily promoting outsourcing or trying to get new business all the while everyone's struggling. A bit of a moral conscious decision. We have been busier than we've ever been before without any marketing.

With people just reaching out and trying to get a solution in place. Now, the main thing has been the tough part of this industry is we've all led and tried to lean towards this fixed cost monthly recurring revenue type service. What that has unfortunately meant is it was great pre-COVID. In COVID, tickets per customer and per user are significantly up on average. I think the stat before COVID was it was 0.7 tickets per person per month.

And now we're seeing more like 1.4, 1.5, just due to the nature of the setups they're using. And so we're all getting the same money, but we're expected to deliver double the amount of work. And so the immediate thing that people have done is thought about outsourcing and trying to make those costs more predictable and fixing them. So that's been the first piece. The second piece is, you know, with a very heavy heart.

A lot of people have been mentally affected in the last 12 months, 16 months. And we've seen quite a bit of churn in some of our MSPs in their technical teams. They've struggled to maintain staff or people have left the industry because of distress. And so as that's happened, people have organically again looked at outsourcing to try and reduce their HR time that they spend. And so ultimately, all we and all we're asking is, hey, we'll look after your tech team.

You look after the other parts of your business. And that's kind of what we set out to do and continue to do. So hopefully that answers your question. But I wish I wish I could predict what's going to happen. I think the market's going to continue to grow.

But what I hope is that MSPs come out of this and we see averages returning, etc., so that we can get all that profitability back that they they had before. Yeah, we can all hope for some return to whatever that normal is or something that closely resembles that. All I want to do is travel again. Yeah. Yeah.

All I want to do is get on a plane and come over to a conference or something. I mean, you certainly go over stateside to where you guys are. There's always a lot of good conferences there. And I think, you know, Jason, you're right. You know, I speak to a lot of MSPs and I'm seeing that a lot more that people are actually starting to outsource work a lot more.

You know, businesses have changed quite dramatically. Some have actually grown in this time, which is great. But they're still they're still outsourcing because they're they've grown because they're slightly diversifying and doing other things. So they're outsourcing their, you know, their day to day sort of level one and level two stuff. And they may be doing other stuff and focusing more on projects, you know.

And then and then on the other side of the scale, I've seen a lot more people that, as you say, unfortunately have, you know, it's affected their business adversely and they've they've lost some stuff. And so they also are outsourcing a lot more of their business purely so that, again, they can focus on growing their business in other areas and, you know, let the pros like you guys deal with, you know, the day to day stuff for their customers. Sure. And that's that's a really good point, Chris. And I touch wood everywhere around me right now.

We've been very fortunate. We we haven't lost. We haven't quite ways or a single MSP since Covid started. You know, it's been tough times for some customers and they were having to review their spends and all of that good stuff. But we've actually seen and I don't have a stat for it with me, but we've seen quite a few, if not the majority of our MSPs have added business.

And from the MSPs I have spoken to, that seems to be because they've got the time to be doing the value add tasks. One of our MSPs, they particularly focus on the small to medium customers, 100 seats and above. They were able to really, really agile and really quick transition. They went straight to two weekly business reviews with all of their customers because they didn't have to deliver tech. We were doing it for them.

They went to two weekly business reviews. They were really on the nail in terms of how is the business doing? How can we help you stay efficient as you go remote and all of this good stuff? And they ended up actually having business and customers off the off the back of it. And during the time.

So I think you hit the nail on the head is you can't focus on tech, your sales, your account management, your your strategy reviews with customers, the VCIO. There's so many elements. Right. And we're we're very quickly moving into this. MSPs are responsible for everything tech.

So I'm thankful that that we've seen that. But I'm also you know, we've unfortunately lost a few along the way in terms of the industry as a whole. Yeah. I mean, I wish I wish there was companies around like like you and I had my MSP. It was, you know, many, many years ago and there was kind of no such thing as outsourcing.

So, you know, especially when you're starting out as a small one man shop, I pretty much had to do everything. I had to wear every single hat in the business. So, yeah. Find the customers. I had to sell to the customers.

I had to, you know, then fix all the customers problems as well as still trying to find more customers. And, you know, so the list went on and on and on. And, you know, I think any any MSP now, I think, you know, those that I'm speaking to. I'm just saying, you know, the smallest guys, when I'm giving them advice, I'm always saying to them, first thing you need to do is just just outsource all that other stuff that you don't want or need to do. You know, fixing your customers problems, outsource that stuff and focus on on growing your business and getting your business to the next level.

You know, I think I think more and more people are becoming comfortable with outsourcing because, you know, because now you can see we've all learned in the last 12 months how truly easy it is to do remote work. Right. You know, all you really need are the tools and a reason to force yourself to get those tools. You know, and the pandemic was was the perfect reason to make sure that you had enough tools to be able to work safely from home. And the more people that do that, the more comfortable everybody becomes with.

Oh, everybody's always been so used to you must come to my office. Everything is here. Well, you know, it doesn't have to be there anymore. You know, now, you know, with Microsoft and, you know, all sorts of cloud based equipment and tools, there's no reason we shouldn't be shuffling papers on desks anymore. We should have everything stored electronically and easy to access.

I just I think that, you know, even after this pandemic goes, people are going to be more receptive to outsourcing things in different states, different countries, you know, different parts of the world. Absolutely. And it's been it's been tough on everyone. It's we've had you know, I've had days where I've sat down and gone, oh, this is this is tough. But we've all had it.

And for me, that's when the strength of your relationships really come into play is is I know that I've got such relationships in the industry, whether it's Chris or whatever, that you can communicate, you can talk about your problems, you can come to a solution, you can work together. And that's ultimately what what we're trying to promote is we'll do your tech for you, but you don't lose control. You don't lose. You know, we've got a partner advisory council where you can bring your ideas and we'll transparently share why we can or can't do it. The problems and we'll come to the solution together because everyone's got their place in this market.

We just need to harmonize so that we can all get the best from it. So as you are starting to grow up time and, you know, you're out there marketing and you're doing your thing. And right now you've even said that you're not marketing a great deal. But as you are, what are some of the things that differentiate you from, say, the continuums of the world and, you know, other outsourced NOCs? So the it's funny because I do this exercise quite, quite regularly.

The main and immediate one is the small teams is the the fact that, you know, where it's ABC, whatever the MSP is, they'll get access to smaller teams and they'll get the names of the engineers that are going to be helping their customers. That's an immediate obstacle for many years. Hey, I could be one of 100 people that help my customers. I'd like to try and keep it somewhat personable. The second piece is our locations.

We we have tried to focus on being in your region. So in the EU or in APAC. And obviously, US is something that is on the horizon or is a future a future opening, maybe. So trying to be in your region. So you get some of that similar accents in terms of we've got so many accents in the UK that you do you can't differentiate them sometimes.

But when they hear a southern accent or whatever, it just makes them smile and they immediately feel like they can get on with the ticket and create a great relationship. So locations, one, the first one was the smaller teams. And the third one is most likely specifically around how we are structured. We have no sales staff. We are not a sales organisation.

We are a tech business here to help you with tech. And when I'm talking to an MSP, they're usually in conversations with other businesses. And I'm very transparent. Hopefully, Chris will agree with me. I've always been very transparent as to whether or not the relationship will work for someone or if it won't.

And if you want to come on board, we will work 120 percent to make sure we have got a great long term partnership. But we will also not just take customers for the sake of growing. And I think that differentiates us in itself because we're very somewhat as much as you can be transparent organisation. Actually, and I was just actually about to ask you that question and I'm going to put you on the spot because I like to do that. It's our podcast and we can.

And that is, is there anyone that you don't or won't work with in the MSP industry? I mean, is there? And I'm sure there's been times that there haven't been a great fit. But just in general, is there sort of a certain type of MSP that you don't work with? I'll say no names, but I can tell you the last two that we found.

We found we discovered early on myself and the prospect that it wasn't a good fit. One was it was a race to the bottom in terms of pricing. I can do discount to a certain degree. You know, we've all got a level of movement, but I'm not going to compete with a continuum or someone else's quote. That's we're a different service.

We are a completely different offering in terms of some of the things that we're putting in there. That was the first first one. And the second one was a bit of a weird one, which most people don't necessarily think about is. We had an MSP and. They it's very hard to put into words, but they were not willing to integrate us.

And so what it meant very early on was their internal staff saw it as a threat to their jobs. And so they were very clearly starting to try and set us up for failure because they felt they needed to justify their position, which is a horrible thing. You know, I felt horrendous. I knew that jobs weren't at risk, but the business just hadn't communicated very well with them. And so that questioning and that type of thing meant that they clearly felt that they were they were being removed from the organisation slowly.

As a result of that experience, because I can see that. Have you put together some sort of like, you know, standards that when you come on board, these are the things that that we need you to do in order to make this a successful relationship? Have you put together that sort of standard? So it's not so much a standard, but yes. So when we go, we've got quite a comprehensive onboarding.

It's usually six weeks roughly. And it's it's an array of calls, everything from ticketing to RMM to documentation and so on. And one of the key things very early on is to try and establish communication links between the people outside of the two that are onboarding the service or whatever. So one of the great things that we can do is obviously we can give you the name of the six people. They're going to be looking after you or helping your customers.

They're accessible on teams. They're accessible by the phone number we set up for you. There's multiple ways you can speak with them. And so we try and set up a weekly call for the first month, two months to let those two teams collaborate, communicate, build relationships, those types of good things. And then from there, when they like each other, it's so much easier to have a really good working relationship.

As you know, I'm sure many of us, we've got people we love working with and you find you're more efficient and you deliver more and better for them. So that's that's the key for us. The ones where they don't want any type and it's just we just want to farm tickets out, closed onto the next one. That's cool. But I want to make sure that your team are on board with it, because otherwise you're you're only going to get pushback and ultimately a headache internally.

So we now know who you don't want to work with, right? Not that I don't want to. I just don't think I can deliver for them. Who is your ideal customer company? Are you trying to work out the right language to make sure I don't offend anyone?

The the perfect fit for our service is an MSP that is is happy to go hands off tech or not hands off tech, but doesn't feel like they have to watch the dashboards. And then that's when we really thrive and our processes come into place. ISO certifications come in. And if you can let the team do their job, they will. Your customers will be happy.

You'll get that CSAT and all of that good stuff. It's it's usually the ones that are micromanaging, which is where it gets a little bit more difficult. But I fear that I may have offended people. The truth is that an outsourcing service is about mindset. A lot of people struggle to let trust and let someone else to deliver some of their work.

And I get that. And, you know, there will always be an element for the first three months of you watching what we're doing and checking in, etc. But give me an opportunity to show you how good we are. And then you will feel the need to, you know, not the need to have a look. And I know that Chris wants to ask you a question because he's probably tired of listening to me talk.

But do you offer like, you know, month end reports so that, you know, if somebody did say, OK, Jason, here's everything. Just you handle my service desk and I'm going to be hands off. Do you give them some sort of report at the end of the month? You know, this is how many tickets we responded to. These are the customers that we've helped.

These are the resolutions that we came up with. You know, what sort of interaction do you give your customers as a result? So the beautiful thing with that question is because 90 percent of the time we're working in your PSA, you can report on whatever you want, whenever you want. We're completely open book and you can go into the queue and see what's working at that time. You can do your reports and connect wise, auto task.

You can go into your live designer and set up custom ones. And because all of the data we're working on is, you know, you're the you're the main data holder. We're just taking a copy to work on. You can report at any time. We obviously we've got some standard reports, you know, we've got some dashboards and that type of thing we can share with you.

But the vast majority of MSPs, actually, they just do all the reporting themselves and put all their reports out to their customers custom, depending on what they'd like. And I mean, I was I was actually going to ask that exact same question. So Ryan and I are on the same wavelength. We've been doing these podcasts for a long time. We kind of know exactly what the next person is going to ask.

But I guess one of the things is, you know, you were talking about those those kind of MSPs that maybe don't let go and kind of a bit apprehensive, if that's the right word, of letting you guys just loose on the client base. So is there a point at which you guys kind of go, OK, you know, we can do it to a certain point and then we hand it back to them anyway. And then you kind of no longer do it. Or do you just just do everything for them and take away their entire service desk from them? So we've got to answer that question.

I unfortunately have to go into billing models, which I hate doing on a podcast because it can get a bit dull. We've basically got two ways in which MSPs engage with us. We've got the unlimited route, which is the per seat per device monthly cost. And you get X unlimited support, et cetera, et cetera. And the other route is the ticket bundle.

So you buy a block of incidents or tickets per month and you can have them in hours, hours, 24, seven and will do X number of incidents. Now, with the unlimited. Yes, the same rules as such applies to an MSP. Migrations and business significant changes are excluded their projects and billable work for yourself or for us. And we'll scope it up for you in terms of the ticket bundle.

The general rule of thumb is you pass us a ticket. As long as we can get to the device and we can get documentation or the passwords we need to help with it. Of course, it has to be something you've you've subscribed to in terms of service. Then, yes, we'll work it. So our ticket blocks, you can buy first line only.

You can buy first and second line by first or third line. So as long as your level of engineering is included and we've got the info for it, we will work that ticket. I was going to say, Ryan, so we did a podcast, one of our episodes a few episodes ago. We were talking about the per ticket contract and I said, I didn't know anyone in the UK that uses it. And now I do.

You're probably the only of all the UK clients I've ever worked with. And now that we work together, but, you know, that I've spoken to, I never normally hear of people using the per ticket contract. So that's that's pretty cool. I think that's that's awesome that you know, I'll let you into a secret, Chris. It is is we if I had a choice, I wouldn't offer it.

We wouldn't offer it. It is just very difficult. You have to have a way in for MSPs. You can't as I'm sure you both know, you can't make it difficult for people to sign up in any organisation. And so what the ticket base is, therefore, is it allows people to start the journey of outsourcing.

And then typically they transition over to that monthly fixed price model. The other reason that we see it very popular is maybe, you know, an MSP in the UK or an MSP in the US. They close at 6 p.m., but they want the odd ticket that comes in out of hours to have a team available for. They'll buy a block of 20 incidents or tickets a month. They don't get anywhere close to that 20.

They probably use two or three. But they know that if a customer calls out of hours, they know they're going to get answered. Someone's awake and help them and so on. So it's certainly not, you know, I wouldn't suggest to anyone. It's a good business model to offer per tickets.

But for us, it's a it's a great foot in the door so that we can help them. Sometimes nurture them to show them the value of monthly fixed contracts as well. Cool. Well, that was that that was awesome. Ryan, I don't know if you've got any any other questions that you want to find.

I could probably sit and talk to Jason all day long. I could constantly ask him questions. But at some point we have to figure out where we're going to bring this to a close. Right. You know, my next question was going to be about how in the world do you find staffing?

You know, because the number one problem in MSP is trying to find quality staff. Right. So, you know, when you're you have teams all over all around the world. And so. But I digress.

So, you know, I can I can answer that really easy for you, Ryan. And Chris might have heard me say this before, in which case I apologise, Chris. That's the one thing in the business we do not share. So when I said we're a transparent organisation, the one thing we don't talk about too much is how we get our staff on board and how we get our staffing. Because truthfully, if someone knew that they could start up time tomorrow because we're we are a company that are where we are because of our phenomenal guys and girls.

And truthfully, if I gave away the secret sauce, I might not have a business to come back to. Absolutely. And that and that's fair enough. Right. I mean, there's certain things you want to hold kind of close to your chest.

And I know we've had that conversation before. And yeah, I think it's it's you know, you guys are a lot different from some of the other people I've seen. And I think most of it is is purely down to the fact that you guys have just got some great stuff. Absolutely. Yeah.

No, we've got incredible, incredible people. And I think we've got some of the best account management in the industry. I think we've got some of the best techs. I'm biased, of course, because I work with these people day in, day out. But they really do make up time that the name has become.

And then, you know, likewise, having friendships with people like Chris and other people in the industry means that we always we always have got our finger on the pulse as to what's important and making sure we were agile and focus on those items. Absolutely. And I mean, Jason, as Ryan said, I mean, I can talk to you literally, you know, for four hours on end. And I think, you know, we've spoken many times over a beer at a bar. But, you know, we've got to draw this to a close at some point this this podcast.

So if people want to reach out to you, what's what's the best way for them to get in touch? Sure. And if anyone after some of the things they may have made people want to find me, let alone reach out to me. They can feel free to pop me an email. Jason K.

K for Kilo at UptimeSolutions.tech. They're welcome to hit me up on LinkedIn. They're welcome to go to UptimeSolutions.tech and fill in the contact box and I'll make sure I pick I pick them up for the next couple of days as much as I can. And yet, even if it isn't for outsourcing, even if it is, you've got a problem, you want to have a chat and you just want to try and extract something from my brain. I get a real thrill from helping people.

So even if it isn't for outsourcing. Excellent. Really appreciate that. And we'll make sure that all of those go into the show notes. So what a great conversation, Ryan.

I'm sure you'll agree that Jason's a great guy and Uptime's great business. Yeah, it was so great meeting you, Jason. Thank you so much for joining us today. Yeah, thank you very much. Thank you for having me.

So all that's left for me to say now, Ryan, is your PSA is the key to your MSP success. So go out and make an impact on your role today. Have a great week, Chris. Thanks. You too, Ryan.

Thanks, Jason. Thank you. Thank you for joining us today on PSA Impact. We hope you've learned something and that you'll join us next time when we answer new questions posed by our listeners.