Using a Remote Monitoring and Management (RMM) tool is always important, now more than ever

With millions of people now working from home almost overnight, the use of an RMM tool is important, now more than ever.  MSPs are currently faced with their busiest period, trying to assist their clients to set up all their staff to be able to work remotely, sometimes on their home computers.  For many companies, this is not the norm, and Managed Service Providers (MSPs) and their customers are having to be flexible and adjust to the changing environment.   

So, what is an RMM tool and why is it such a key product to use within your business?  An RMM tool is a remote monitoring software that MSPs use to remotely and proactively manage their customers computers, servers, networks and mobile devices.  

Now, more than ever, an RMM tool provides your team with the means to carry out remote access/screen sharing, patch management, management of antivirus, remote software installation, detection of hardware failures, unattended scheduled reboots and hardware and software auditing.   

In these unprecedented times, your engineers need the best tools available to enable them to continue to provide the highest level of support to your customers despite a vastly increased workload.   There might also be many customers using their home machines connected to corporate networks.  This is where RMM tools really come into their own, not only can you remote on to your customers’ home computer and set everything up for them remotely, but you can also set up the same level of security and rapid deployment of software as you would with their company devices. 

Sondela Consulting works with MSPs to ensure that all aspects of their RMM tool are set up correctly and it is being used properly and efficiently.  We also help them to ensure that their RMM tool correctly talks to their PSA tooso that the right information is being received into the ticketing system and the policies are set up correctly.  

So whether or not you currently support your customers’ home machines as part of your managed services, the fact that under these circumstances, you can install the RMM tool onto their home machines as well means it will alert you of any issues, such as a virus, which allows you to quickly address and fix the issue so that it doesn’t compromise the corporate network.  You will also be able to ensure that applications and systems are patched and up to date on home machines.  Essentially you will be able to provide the same level of service and support that you do on their corporate machines.   

If you are wondering if you are utilising your RMM tool to its full potential and would like to find out more about how to set this up to optimise this tool and maximise your efficiency when dealing with your customers’ portfolio of devices, then get in touch with Sondela Consulting.  We have a proven track record of helping MSPs get the most out of their RMM tools.  

Check out our latest blog about the importance of using an RMM tool 

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