This is something that I hear clients saying often! My response usually is “well that is the most expensive ticketing system you will ever use”. But joking aside, there is so much more to a PSA tool than just a ticketing system. As an MSP, a Professional Services Automation (PSA) tool is the engine that runs your business. It is one of the most important tools you can use in your business as it is the central location for everything your business does.
By using a PSA, you will be able to establish a consistent process for planning, managing and measuring the performance of each project throughout its lifecycle. By having consolidated business processes and data, services can be delivered more predictably, and repetitive manual processes streamlined and automated.
Sondela Consulting can help you with this. We work with you to ensure you have implemented your PSA tool properly and are getting the most out of it. We will methodically take you through each section of the product to ensure that your MSP business is running smoothly and efficiently. The days of you using your PSA tool as an expensive ticketing system will be long gone!
We can also advise on the optimisation of the IT Management Tools that integrate with the PSA tool and suggest business best practices. And all of this can be done remotely! Every recommendation we make is geared towards enhancing profits, efficiency and customer satisfaction.
If you would like to find out more about how we work with clients, contact us, we would love to chat with you about your requirements.