Somewhere in this industry there is a PowerShell script that does exactly the thing you spent last Tuesday afternoon doing by hand. Someone wrote it, it works, and they would happily give it to you. You just have no way of knowing it exists. That is the problem with free MSP tools: the good ones are out there, but they are almost impossible to find.
I have been in the MSP industry for more than 20 years, and a good part of what I know how to do came from free MSP tools and scripts other people built and gave away. Someone hits a problem, solves it properly, publishes it, and everyone who uses it saves themselves an afternoon of headaches. That is what community is all about. The MSP industry is one of the only industries I know where everyone is willing to share, no matter what it is: best practice, ideas, suggestions, and even tools and scripts, all for the purpose of making all of our lives easier.
So how do we find out about the tools, scripts, reports and full applications that someone has already written?
Free MSP tools exist. Finding them is the problem
Think about where you last saw something useful. An Autotask report mentioned halfway down a forum thread from 2019. A HaloPSA workflow posted into a Facebook group on a Tuesday and scrolled out of sight by Thursday. A PowerShell script sitting in someone’s personal GitHub account with three stars and a readme that assumes you already know what it does.
None of those are bad places to put a tool. They are just bad places to find one. Every one of them requires you to already know the thing exists before you can go looking for it, which is the opposite of how discovery is supposed to work. So the same PSA integration gets written from scratch by fifteen different MSPs, and the person who solved it properly two years ago never finds out.
This is the gap I want to close.
Enter the holy grail of tools and scripts for MSPs
www.freemsptools.com is one place to share free MSP tools with the rest of the community.
It covers tools, scripts, reports, integrations, HTML templates, automations and full applications. A billing report for Autotask, a workflow or set of templates for HaloPSA, a PowerShell script that tidies up an RMM agent rollout, a Microsoft 365 automation, or a full application that does one useful job: all of it belongs there.
Authors can include proper instructions, screenshots and videos, and post release updates as they improve things, so a tool does not go stale the moment it is uploaded.
Each tool can also have its own support forum, bug reports and feature requests. That part matters more than it sounds. At the moment, if you download someone’s script and hit a problem, your options are to comment on a two-year-old post, message a stranger on LinkedIn, or give up and write your own. Keeping the questions attached to the tool means the next person who hits the same problem finds the answer instead of repeating the conversation.
Requesting a tool, not just publishing one
You can also go the other way and request something.
If there is a job you keep doing manually in your PSA or RMM and cannot find anything that does it, put a request up. Someone may already have it sitting in a folder on their laptop, half-finished and forgotten about. Someone else may read it and fancy building it. Plenty of good MSP tools start as somebody hearing that another person has the same problem.
It only works if people put things in
I have uploaded a few things I have developed to get it started, but a handful of my own tools is not a resource. It becomes genuinely useful at the point where other people add theirs.
So if you have something you are happy to give away, please upload it. It does not have to be a large application. A small PowerShell script, or a template, report or runbook that saves someone an hour, is worth sharing.
The site is free, and everything listed on it has to be free to use as well. That is the whole basis of it.
Frequently asked questions
Does it cost anything?
No. The site is free to use and free to list on, and everything published there must be free to use.
Is it only for Autotask and HaloPSA tools?
No. Those are the platforms I work in daily, so I expect plenty of Autotask reports and HaloPSA integrations to end up there, but the site is for the whole MSP stack. RMM scripts, Microsoft 365 automations, documentation templates, runbooks and standalone applications all belong.
My script is 40 lines and a bit rough. Is it worth uploading?
Yes. Size is not the measure. If it saves another MSP an hour of manual work, it has earned its place. Some of the most-used things in this industry are short scripts that do one boring job reliably.
I have never documented anything properly. Does that rule me out?
No. Add what you can, whether that is a paragraph of instructions, a screenshot or a short video. The support forum on each tool covers the rest, because questions from the people using it tend to produce better documentation than anything written in advance.
What happens after I publish something?
You can post release updates as you make changes, and the bug reports and feature requests for your tool stay in one place rather than arriving through five different channels.
What if I need something that is not there?
Request it. Someone may have already built it, or may want to.
Conclusion
The MSP community has produced an enormous amount of really cool tools over the years, whether that is Autotask reporting, HaloPSA automation, PowerShell for the endpoints, or something nobody else has thought to build yet. Most of it is scattered across old forum posts, dead Facebook threads and personal GitHub accounts, which means most of it goes unused by the people it would help.
Collecting it in one place is not a complicated idea. It just needs enough of us to put something in.
Have a look at www.freemsptools.com, upload anything you are happy to give away, and let me know what you think. If you know other MSPs sitting on something useful, please pass it on. The more we collect, the more it is worth to everyone.
Every recommendation Sondela makes is geared towards enhancing profits, efficiency and customer satisfaction. We’re committed to making your business a success by taking the time to understand your needs and making the best-fit recommendations that align with your mission, vision and goals. If you’d like to find out more about how we work with clients, contact us — we’d love to chat with you about your requirements.
Chris Timm is the founder of Sondela Consulting and the author of PSA Profitability. He has worked with MSPs for over 20 years and helped hundreds of companies become more profitable. A former Autotask employee and former MSP owner, Chris knows the PSA world from both sides.
