The Benefits of using a 3rd Party Quoting Tool

Sondela Consulting works with MSPs to help them get the most out of their PSA and RMM tools, optimise their IT Management Tools and advise on business best practices  During consulting calls, the subject of using a 3rd party tool often comes up.  The PSA tools have built–in quoting systems however they are limited in their capabilities.  There

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Why you should join the CompTIA UK Business Technology Community

When you hear the name CompTIA, you immediately think of its leading certification programs for the IT industry. CompTIA represents this and so much more, it is a world leading tech association that, amongst other things, conducts relevant and up-to-date research and has engaging member communities and councils. Their unparalleled programs set industry standards, foster skills development and generate knowledge and insight every day. With its members, CompTIA is building the foundation for

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I am using my PSA as a ticketing system

This is something that I hear clients saying often!  My response usually is “well that is the most expensive ticketing system you will ever use”.  But joking aside, there is so much more to a PSA tool than just a ticketing system.  As an MSP, a Professional Services Automation (PSA)

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