Entries by chris@sondelaconsulting.com

Projects vs Tickets

In this blog post, I discuss the differences between projects and tickets and when to use them. It was following a recent webinar with Superops.io in which I discussed the differences between the two. You can see that webinar here. What is the difference between tickets and projects? This is something that I get asked […]

What is the BEST PSA Tool?

If I had a dollar/pound/Euro for every time I hear this, I would be on my yacht in the Caribbean… Whenever anyone asks me this, or I see it on a forum, the way I always answer this is: ALL of them and NONE OF them. That’s right, there is no such thing as the […]

What is a PSA Tool?

Have you ever wondered what a PSA tool actually is?  You have probably heard other MSPs and Vendors talking about PSA tools and wondered what it stands for and what purpose it would serve in your business. PSA is Professional Services Automation; it is a business management platform designed specifically for MSPs to manage the […]

I am using my PSA as a ticketing system

This is something that I hear clients saying often!  My response usually is “well that is the most expensive ticketing system you will ever use”.  But joking aside, there is so much more to a PSA tool than just a ticketing system.  As an MSP, a Professional Services Automation (PSA) tool is the engine that […]

ITQuoter partners with Sondela Consulting in the UK!

ITQuoter is very excited to announce their collaboration with Sondela Consulting in the UK Market.  This follows ITQuoter’s recent announcement of the launch of their innovative SaaS quoting platform into the UK Market.  It is a complete solution with many advanced features providing a comprehensive, flexible tool for MSPs and VARs. Its integration with suppliers’ […]